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Find a quick answer, track your order, or get in touch with us.
Where is my order?
Enter your order number and email address to see the status of your order.
Frequently asked questions
Can't find your question? Browse the topics above or send us a message below.
Order before 10 PM on a working day and we deliver your parcel the next day. Shipping is free over €100; below that it's €4.95.
You have 30 days to return. Register your return in your account, stick the return label on the box and drop it off at a parcel point. Your refund follows within 5 working days of receipt.
You can pay with iDEAL, credit card, PayPal, Bancontact and Klarna (pay later).
Contact us as soon as possible. As long as your order hasn't been processed yet, we'll change or cancel it free of charge.
Check the size guide on every product page. In doubt between two sizes? Go for the larger one — our fit runs roomy.
We're sorry to hear that. Send us a photo of the item and your order number via the form below, and we'll ship a free replacement or refund you.
Send us a message
Didn't find your answer? We're happy to help you personally.
Direct contact
- support@concept.com
- Opening hours
- Monday to Friday, 9 AM – 6 PM
- Response time
- Within 24 hours on working days