We want you to be happy with what you buy. If something doesn't suit, you can return most items within thirty days of receipt for a refund. The policy below explains how.
Return window
Items can be returned within thirty days of delivery, in their original condition, with tags attached and original packaging intact. Items returned outside this window may be refused or refunded as store credit at our discretion.
Non-returnable items
The following cannot be returned for hygiene or production reasons:
- Underwear and swimwear once the protective seal has been removed.
- Made-to-order or custom-altered pieces.
- Gift cards.
How to return
Email returns@concept.example with your order number and the items you wish to return. We will send a prepaid return label by reply. Pack the items securely with the original packaging and drop the parcel at your nearest carrier point.
Refunds
Once your return is received and inspected, we will issue a refund to your original payment method within ten working days. Original shipping costs are refunded only when the entire order is returned.
Exchanges
We do not process direct exchanges. To swap a size or colour, return the original item for a refund and place a new order for the replacement.
Faulty items
If you receive an item that is damaged or defective, contact us within seven days of delivery with photographs and your order number. We will arrange a replacement or full refund, including shipping costs.
About this document
Concept is a design showcase. No real transactions take place on this site — there is no checkout, no fulfilment, and no money changes hands. The terms below describe the standards we would apply if commerce were active, and exist as a reference for evaluating the project's editorial framing. Nothing here forms a binding agreement.